Privacy Policy - Acrein Loop

1. Introduction

Welcome to Acrein Loop ("we", "us", "our"), a service operated by Acrein Group B.V., registered and located in Amsterdam, Noord-Holland, Netherlands.

We are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your information when you interact with our website or services.

2. Data Controller

Acrein Group B.V.
Amsterdam, Noord-Holland, Netherlands
Email: policy@acrein.group

3. Information We Collect

We believe in data minimization and only collect information that is necessary and voluntarily provided by you.

3.1 Information You Provide Directly

Email address
Name (if provided)
Company name (if provided)
Message content and any other information you choose to include

3.2 Information We Do NOT Collect

Create user accounts or profiles
Collect payment information (unless specifically engaged)
Track browsing behavior across other websites
Purchase or obtain data from third-party brokers
Collect sensitive personal data (health, religion, etc.)

3.3 Automatically Collected Information

We use privacy-respecting analytics that may collect aggregated, non-personal information such as general location (country/region level), device type and browser, pages visited and time on site, and referral source. This data is anonymized and cannot be used to identify individual users.

4. How We Use Your Information

We process your personal data only for the following purposes:

Responding to inquiries
Service delivery and improvement
Communication
Legal compliance
Website improvement

We do not send unsolicited marketing emails, share your data with third parties for their marketing, sell or rent your personal information, or use your data for automated decision-making.

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on Consent, Legitimate Interests, Contractual Necessity, and Legal Obligation.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information.

We may share information with:

Service Providers (under confidentiality agreements)
Legal Requirements (when required by law)
Business Transfers (with notice)
Protection of Rights (to protect our rights or others)

7. Analytics and Tracking

We use privacy-respecting analytics tools that do not use cookies or persistent identifiers and only provide aggregated, anonymous statistics.

8. Cookies and Similar Technologies

See our Cookie Policy for details. In summary: we use only essential cookies for basic functionality. Our analytics do not rely on cookies.

9. Data Retention

We retain your personal data only as long as necessary to fulfill purposes outlined here.

Retention periods:

Contact form submissions: up to 3 years
Service communications: duration of relationship + 7 years
Analytics data: aggregated data retained indefinitely

10. Your Rights Under GDPR

You have rights including Access, Rectification, Erasure, Restrict Processing, Data Portability, Object, Withdraw Consent, and Lodge a Complaint. Contact policy@acrein.group.

11. Data Security

We implement technical and organizational measures (SSL/TLS, access controls, assessments, staff training). No transmission is 100% secure.

12. International Data Transfers

Acrein Group B.V. is based in the Netherlands (EU). Data may be transferred to and processed in the EU with GDPR-compliant safeguards.

13. Children's Privacy

Services are not directed to individuals under 16. We do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this policy. We will update the date and notify users of material changes.

15. Contact Us

Acrein Group B.V.
Email: policy@acrein.group
Location: Amsterdam, Noord-Holland, Netherlands